At a subsidised-food shop in Madanpur Khadar, residents waited each month for supplies and for the shop to open. An observation in November 2016 counted about forty people at 2:30 p.m. and roughly seventy fifteen minutes later; some had arrived in the morning. No clear line existed until opening, when people rushed for first service.
The wait was often dismissed as merely hanging around, yet it interrupted household and paid work. Other reporting documented customers missing work because authentication machines and networks failed. The burden lay not only in standing, but in being unable to plan around an opening time no one could reliably provide.