In Jordan, many refugee households receiving UNHCR cash assistance authenticated themselves at iris-enabled ATMs. UNHCR research records long waits when scanners failed on the first attempt, elderly people being kept waiting, and one recipient describing a line that lasted from morning until dusk.
What distinguishes this queue is that access depended not on a card or PIN but on the recipient's eye. Biometric identification reduced paperwork, yet a malfunction or repeated scan could turn the delivery of assistance back into a long wait in front of an ATM.